1. Warm smile & sincere greeting, use their name. 
  2. Use open-ended questions that avoid receiving simple yes or no answers. 
  3. Ask if they like today’s results and “thank” them.
  4. To make sure both you and the client get the results we are hoping for. 
  5. The most important question to me is finding out what they like/dislike about their current Servies and how we can use that knowledge to improve future appointments.