Record Cards
- documentation for insurance purposes
- keep regularly updated and kept confidential
Greet with a warm smile and ensure you address the client by their name
Listen carefully when your client is speaking and use positive non-verbal body language, such as eye contact, smiling, and nodding so that they feel encouraged to fully express themselves, no holds barred
Important to educate your clients on how they can continue taking care of themselves at home
Show that you care and you’re excited while reviewing the results with them