Record Cards

  • documentation for insurance purposes
  • keep regularly updated and kept confidential

Greet with a warm smile and ensure you address the client by their name

Listen carefully when your client is speaking and use positive non-verbal body language, such as eye contact, smiling, and nodding so that they feel encouraged to fully express themselves, no holds barred

 Important to educate your clients on how they can continue taking care of themselves at home 

Show that you care and you’re excited while reviewing the results with them